Refund & Cancellation Policy

• Cancel more than 24 hours before the scheduled slot: full refund.
• Cancel within 24 hours of the slot: 50% cancellation charge, 50% refunded.
• No-show or cancellation after the slot start time: no refund.
• If the provider cancels or fails to deliver the service: full refund, automatically initiated.
• You can cancel from Account → Appointments / Bookings / Boarding — the refund processes automatically.

• Cancel before the order is marked Shipped: full refund.
• After shipping, our 7-day return policy applies to defective, damaged or wrong items — raise a request from Account → Orders with photos.
• Perishable items (food, treats, medicines) cannot be returned once delivered unless defective or expired on arrival.
• Approved returns are refunded once the vendor confirms receipt or the claim is verified.

Contact unlocks are digital, instant-access purchases and are non-refundable once the seller's contact is revealed. If the listing is removed by moderation within 48 hours of your unlock, contact us for a refund.

• Boosts and ad slots can be cancelled for a full refund before they go live.
• Once a boost or ad is live, fees are non-refundable for the delivered period.
• If your creative is rejected in moderation before going live, the full amount is refunded automatically.

Petify Plus can be cancelled any time and stays active until the end of the paid period. Membership fees are non-refundable for the current term, except where required by law or where a technical fault prevented use of the benefits.

If your payment failed but money was debited, or you were charged twice for the same transaction, the amount is auto-reversed by Razorpay in most cases within 5–7 business days. If it is not, contact us with your payment ID and we will trace and refund it.

• Refunds go to the original payment method (card, UPI, netbanking or wallet) — we cannot refund to a different account.
• Timeline: approved within 1–2 business days, credited within 5–7 business days depending on your bank.
• You receive an in-app notification and email when a refund is initiated and when it completes.
• For any refund query, email or WhatsApp us (details below) with your order/booking ID.